Standard Operating Procedures
<SOP Customer Requests from Fire AM>
Fire Asset Manager is configurable to create Customer Service requests as a result of a remedial action selection in an inspection step. The customer Service request is attached to the inspection and the location or asset where the inspection was performed
|A sample Customer Request created from a Fire AM remedial action is shown here.|
|Clicking on the Line Item of the Inspection in the lower right corner of the customer service request shows the results of the inspection for that particular line|
|The inspection object itself also shows the results of the remedial action on the line|
- Operations Center – The Operations center staff will process the Customer Service Requests generated from a Fire AM Inspection remedial action following the same SOPs as all other Customer Service Requests.