Standard Operating Procedures
Manage Administrator Messages SOP
The Administrator Messages channel is used to display communication messages from the application administrator to the users on their respective WorkDesks. This is a wide format channel appearing on the right side of the WorkDesk. Messages will display in this channel if the current date is between the message start and message expire dates as identified by the administrator. More than one message may appear in this channel. If groups are assigned to the administrator message detail, only users in those groups will see the message.
- System Administrator:
System Administrator is responsible for communicating important messages to end users via this channel. For instance, if there are system down times, upgrades or enhancements, the System Administrator shall post these events on this channel providing date and time information.
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